Hard Rock Hotel Riviera Maya

Destination

Riviera Maya

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Location
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Appealing to luxury travelers, spa enthusiasts and families seeking all-inclusive pampering, this sensational resort provides the perfect setting for relaxation and fun in the sun. Located in Puerto Aventuras, guests to the resort enjoy all-inclusive access to upscale restaurants and bars, daily and nightly entertainment and comfortable guestrooms that feature 24-hour room service, nightly turndown service, a flat-screen LCD satellite television, a Hydro Spa tub, Rock Spa bath amenities, bathrobes, slippers and a fully stocked mini-bar complete with sodas, bottled water and domestic beers. The upscale Rock Spa provides a wide variety of splendid services while family-friendly amenities including a themed kids club, Teen Lounge, outdoor family and kid’s pools, snorkeling and kayaking activities ensure unforgettable stays for each and every guest.

What's included

Destination

Riviera Maya Discover Riviera Maya

Hard Rock Hotel Riviera Maya

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KM 72 Carretera Cancun-Tulum Riviera Maya, QR 77710 MEXICO

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Hotel Details
Amenities
Rooms
Dining
Activities
PROMOTIONS
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870 guestrooms, including Deluxe Gold Rooms, Deluxe Diamond Rooms, Deluxe Family, Deluxe Platinum Sky Terraces, Deluxe Platinum Sky Terrace 2 Bedroom, Rock Suite Platinum 2 Bedroom, Rock Suite Platinum Rooftop Lounge 2 Bedroom, and Rock Star Suite.

Location: Riviera Maya – Beach

Hotel Advisories

The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

Hotel Policies

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18

General Policies:

Check-in Policy – Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy – Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy – This hotel cannot guarantee a spring-break-free environment.

Transfer Policy – A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information – Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy

Pets Allowed:A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet’s particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.

Transportation

Cancun, Mexico (CUN): 60 miles

Shuttle

Property Information

Year Built: 2009
Last Renovation: 2014
Accessible rooms: 4
Floors: 4
Total rooms: 870

Hotel Amenities

24-hour front desk
24-hour room service
Accessible facilities
Accessible rooms
Airport shuttle service
Babysitting, Offsite
Baggage hold
Bell staff/porter
Business services
Children programs
Children welcome
Children’s play area
Concierge desk
Elevators
Exercise gym
Free parking
Golf, Offsite
Housekeeping – daily
Internet services
Lounges/bars
Meal Plan Type: All Inclusive
Non-smoking rooms available
Pool
Restaurant
Safe deposit box
Shopping mall
Spa
Tennis court
Tour/sightseeing desk
Valet parking
Wakeup service
Water sports

Wedding Services

Please contact us for Wedding Information…

Business Services

Audiovisual Equipment
Business Services
Convention Centre
Wireless Connectivity

Deluxe Gold King

View: Garden View

Bedding: 1 King bed. Category Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 2 Adults, 1 child, 2 total.

Maximum of 1 child through the age of 3 stays free in existing beds with at least 1 adult. Children 4 – 12 are surcharged.

Consider this room your all-access pass to club awesome. So kick things off in style and never look back.

Room Amenities

Air conditioning
Alarm clock
Balcony/Lanai/Terrace
Bathroom amenities
Coffee/Tea maker
Safe
Telephone
TV
Wireless internet connection

Deluxe Gold Double

View: Garden View

Bedding: 2 Double beds.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 3 adults, 1 children, 4 total.

Maximum of 3 children through the age of 3 stay free in existing beds with at least 1 adult. Children 4 – 17 are surcharged.

Consider this room your all-access pass to club awesome. So kick things off in style and never look back.

Room Amenities

Air conditioning
Alarm clock
Balcony/Lanai/Terrace
Bathroom amenities
Coffee/Tea maker
Safe
Telephone
TV
Wireless internet connection

Deluxe PURE WELLNESS* King bed

View: Garden View

Bedding: 1 King bed.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 2 Adults, 1 child, 2 total.

Maximum of 1 child through the age of 3 stays free in existing beds with at least 1 adult. Children 4 – 12 are surcharged.

Room Amenities

Air conditioning
Alarm clock
Balcony/Lanai/Terrace
Bathroom amenities
Coffee/Tea maker
Safe
Telephone
TV
Wireless internet connection

Deluxe PURE WELLNESS* Double beds

View: Garden View

Bedding: 2 Double beds.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 3 adults, 1 children, 4 total.

Maximum of 3 children through the age of 3 stay free in existing beds with at least 1 adult. Children 4 – 17 are surcharged.

Room Amenities

Air conditioning
Alarm clock
Balcony/Lanai/Terrace
Bathroom amenities
Coffee/Tea maker
Safe
Telephone
TV
Wireless internet connection

Deluxe Partial Ocean View Double

View: Partial Ocean View

Bedding: 2 Double Beds.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 3 Adults, 1 children, 4 total.

Maximum of 3 children through age 3 stay free in existing beds with at least 1 adult. Children 4 – 17 are surcharged.

Consider this room your all-access pass to club awesome. So kick things off in style and never look back.

Room Amenities

Air conditioning
Alarm clock
Balcony/Lanai/Terrace
Bathroom amenities
Coffee/Tea maker
Safe
Telephone
TV
Wireless internet connection

Diamond king

View: Garden view; close to main facilities

Bedding: 1 King bed.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 2 adults, 0 children, 2 total.

Hard Rock is more than a vacation – it’s a lifestyle. And to prove it, we jam packed these legendary digs with non-stop extras and no-limit luxury.

Room Amenities

Air conditioning
Alarm clock
Balcony/Lanai/Terrace
Bathroom amenities
Coffee/Tea maker
Safe
Telephone
TV
Wireless internet connection

Rock Royalty Partial Ocean View King

View: Partial Ocean View

Bedding: 1 King Bed.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 2 adults, 1 child, 2 total.

A maximum of 1 child through age 3 stay free in existing beds with at least 1 adult.Children 4 – 17 are surcharged.

Consider this room your all-access pass to club awesome. So kick things off in style and never look back with one king.

Room Amenities

Air conditioning
Alarm clock
Balcony/Lanai/Terrace
Bathroom amenities
Coffee/Tea maker
Safe
Telephone
TV
Wireless internet connection

Rock Royalty Partial Ocean View Double

View: Partial Ocean View

Bedding: 2 Double beds. Category Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 3 Adults, 3 children, 4 total.

A maximum of 3 children through age 3 stay free in existing beds with at least 1 adult.Children 4 – 17 are surcharged.

You are now all-inclusive Royalty. Kick off your shoes and relax in paradise with your own Personal Assistant.

Room Amenities

Air conditioning
Alarm clock
Balcony/Lanai/Terrace
Bathroom amenities
Coffee/Tea maker
Safe
Telephone
TV
Wireless internet connection

Deluxe Sky Terrace 1 Bedroom

View: Partial Ocean View

Bedding: 1 King bed.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 2 Adults, 1 Child 2 total.

Let’s amp things up and blow some minds with unparalleled access to the things in life that Rock. Step up and enjoy!

Room Amenities

Air conditioning
Alarm clock
Balcony/Lanai/Terrace
Bathroom amenities
Coffee/Tea maker
Safe
Telephone
TV
Wireless internet connection

Deluxe Grand Sky Terrace Two Bedroom

Bedding: One room with a king bed and a second room with two double beds.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 6 adults, 5 children, 6 total.

Two connecting rooms: one room with a king bed and a second room with two double beds. We packed this crowd pleaser with everything your entourage needs live it up and rock the show in style.

Room Amenities

Air conditioning
Alarm clock
Balcony/Lanai/Terrace
Bathroom amenities
Coffee/Tea maker
Safe
Telephone
TV
Wireless internet connection

Deluxe Family 2 Bedroom

formerly Deluxe Family effective 8/12/22

View: Garden or Resort View.

Bedding: Connecting rooms with 1 king bed and 2 double beds.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 5 adults, 5 children, 6 total.

Maximum of 5 children through the age of 3 stay free in existing beds with at least 1 adult. Children 4 – 17 are surcharged.

Swap the minivan for the tour van, buckle up, and go for a ride straight to the front row of paradise with world-class extras.

Room Amenities

Air conditioning
Alarm clock
Balcony/Lanai/Terrace
Bathroom amenities
Coffee/Tea maker
Safe
Telephone
TV
Wireless internet connection

Rock Suite Ocean Front (Two Bedroom) with PA

Rock Suite Ocean Front (Two Bedroom) with Personal Assistant

View: Ocean Front View

Bedding: 1 king bed in the 1st bedroom and 2 double beds in the 2nd bedroom.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 6 adults, 2 children, 6 total.

This suite plays to a packed house every night and nails the gig every time. Unleash your inner icon and enjoy this two bedroom Rock Suite with one room with a king bed, and a second room with two double beds. Don’t forget the living and dining room areas to top off your stay.

Room Amenities

Air conditioning
Alarm clock
Balcony/Lanai/Terrace
Bathroom amenities
Coffee/Tea maker
Safe
Telephone
TV
Wireless internet connection

Rock Suite OF Rooftop Lounge (2 Bdrm) w/ PA

Rock Suite Ocean Front Rooftop Lounge (Two Bedroom) with Personal Assistant

View: Ocean Front View

Bedding: 1 King bed & 2 double beds. Category Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 6 adults, 2 children, 6 total.

Maximum of 2 children through the age of 3 stay free in existing beds with at least 2 adults. Children 4 – 17 are surcharged.

Room Description: Two bedroom suite equipped with a dining and living room area.

2,583 sq. ft. including terrace.

Room Amenities

Air conditioning
Alarm clock
Balcony/Lanai/Terrace
Bathroom amenities
Coffee/Tea maker
Safe
Telephone
TV
Wireless internet connection

Rock Star Suite Ocean Front (2 Bedroom) with PA

Rock Star Suite Ocean Front (Two Bedroom) with Personal Assistant

View: Ocean Front View

Bedding: 1 room with King bed & second room with 2 double beds.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 6 adults, 2 children, 6 total.

Maximum of 2 children through the age of 3 stay free in existing beds with at least 2 adults. Children 4 – 17 are surcharged.

Room Description: Two bedroom suite, one room with a king bed, and a second room with two double beds. All of yourRockRoyalty Level amenities are already included in thisroom category so you may rock on– my highness.

5,166 sq. ft.

Room Amenities

Air conditioning
Alarm clock
Balcony/Lanai/Terrace
Bathroom amenities
Coffee/Tea maker
Safe
Telephone
TV
Wireless internet connection

Run of House

Bedding: 1 King bed or 2 double beds. Category Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 4 Adults, 3 children, 4 total.

Room Amenities

Air conditioning
Alarm clock
Balcony/Lanai/Terrace
Bathroom amenities
Coffee/Tea maker
Safe
Telephone
TV
Wireless internet connection

Onsite Dining

Cava Roja

Travel through Spain with a variety of exotic dishes and traditional tapas. It’s all topped off with endless servings of house Sangria, fine wine, and beer.

Ciao

Savor the finest Italian specialties a la carte as you take your taste buds on a journey to the heart of culinary paradise. We’ve got your favorite table ready and waiting.

Faro

Gastro Market is a culinary haven, offering a range of delicious options for breakfast, lunch, and dinner. (adults only)

Frida

Discover the fiery flavors and festive atmosphere of Mexico at Frida, serving Mexican cuisine and regional specialties a la carte.

Le Petit Couchon

Serving remarkable dishes a la carte, Le Petit Cochon features the finest ingredients for a delicious taste of the rustic French countryside. (adults only)

Pizzeto

Step outside and into a world of flavor with a wood burning stove, crispy brick oven pizza, salads, soups and pasta a la carte.

The Market

Enjoy fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night.

Cuisine: International

Toro

The good life deserves a great steak. Step inside and enjoy premium cuts of the finest steak and a menu of lavish dishes served a la carte.

UMO

Maintaining cultural traditions and cooking methods at the forefront, UMO offers Mexican Yucatan cuisine using local and seasonal ingredients. As smoke and fire play an integral role in the food preparation, UMO houses a Mayan PIB oven, an underground earth oven, where menu items like pork can be smoked, baked or steamed. Enjoy handmade artisanal tortillas and guacamole all while taking in the customs of Mexican gastronomy.(adults only)

Various Lounges/Bars

– Caffetto.

– Dive Bar (Hacienda Azul Section).

– Float Bar.

– Sun Bar.

– Martini Bar (Hacienda Azul Section).

– Heaven Bar and Disco (Hacienda Azul Section).

– Rhythm Bar (Hacienda Azul Section).

– Juice Bar (Hacienda Azul Section).

– Lobby Bar (Hacienda Azul Section).

WAI

Experience the culinary delights of the deep jungle at the Thai inspired WAI. Experimenting with spices such as mint, curry and so many more, savor unique and exotic Thai dishes. At the center of this gastronomic journey are the handmade noodles visible from the wok show station. Styled in flavors varying from salty and sweet to acidic and spicy, WAI offers a creative take on the fundamentals of Thai meals. (adults only)

Zen

Asian Specialties a la carte & teppenyaki

From sushi to stir fry, Zen offers the very best of traditional Asian cuisine with dishes served a la carte.

Onsite Recreation

Beach-Swimming, snorkeling, paddle boarding & kayaking in the resort’s private oceanside beachscape.-Rockaway Bay Water
Bowling alley
Our Bowling Alley features two lanes for mini bowling and four lanes for regular bowling, offering something for everyone. The mini bowling lanes are perfect for kids and beginners, with a minimum age requirement of 4 years, while the regular lanes are suitable for ages 6 and above. Please note that all minors under the age of 12 must be accompanied by an adult.
Children’s poolThere is 1 zero-entry children’s pool on =site. This legendary pool features good tunes, great activities, and snacks served all throughout your stay.
Children’s program, onsite• Hard Rock Roxity Kids Club™The Kid’s Club is for children from 4 to 12 years of age. The Kid’s Club is loaded with fun, kid-oriented activities scheduled throughout the week, featuring non-stop entertainment for even the smallest of rock stars.
Direct access to a beach
Fitness center on-site• Body Rock® Fitness Center featuring state-of the-art fitness and weight training equipment.
General
• Rock Shop® & Luxury stores – $

• Sound of Your Stay®

• Swimming, snorkeling, paddle boarding & kayaking in the resort’s private oceanside beachscape

• Rockaway Bay Water Park

• KIDZ BOP Experience

• Music Lab

• Water slide

• Tennis courts, bicycles, & climbing wall

• WreckTangle – $

• Escapology Escape Room – $
Hot tub
4 outdoor hot tubs are available on-site.
Motorized Water Sports
Non-Motorized Water Sports
Enjoy a variety of outdoor water sports, including:

– Kayaking.
– Paddleboats.
– Snorkeling.
– Scuba diving demonstrations.
Pool
• 2 pools, including a kids’ pool
Spa
Teen programs
HyperX Gaming Lounge Riviera Maya

Escape to a gamer’s paradise at the new HyperX Gaming Lounge Riviera Maya. Boasting high-performance Gaming PCs, gaming consoles, a VR station, and the latest HyperX peripherals, this new addition offers an enhanced experience for any type of gamer. Console or PC, casual or pro, no matter your creed, color, or culture, We’re All Gamers and HyperX is always ready to game. See you in the queue.

The HyperX Gaming Lounge Riviera Maya offers a selection* of gaming for Everyone, Teen 13+ and Mature 17+ including:

– Call of Duty Vanguard

– Overwatch

– Minecraft

– Among Us

– Fall Guys

– Rainbow Six Siege

– Rocket League

– Valorent

– Hearthstone

– Apex Legends

– League of Legends

– Dota 2

– Warzone

– Fortnite

– FIFA 22

– Madden NFL 22

– Mario Kart 8

– Pokémon

– And More!

*Subject to Change- game offerings and titles always evolving with the latest trends
Tennis court
- Available equipment
- Rental information
Water activitiesThe Rockaway Bay Water Park at Hard Rock Hotel Riviera Maya includes a variety of great attractions for adults and children, including:- 9 slides of different sizes for children and teenagers.- 8 slides of different sizes for children.- 6 high-speed slides for teenagers and adults.

Offsite Recreation

Golf
A golf course is located within 10 Miles of the property.

Offsite Attraction

Other Local Attractions

CHICHEN ITZA
Visit the capital of the Mayan civilizations and discover the “Temple of Kukulcan” — a magnificent pyramid nearly 70 feet tall said to be visited by the Mayan God twice every year. Designated one of the New Seven Wonders of the World, Chichen Itza features extraordinary architectural beauty and geographical location.

TULUM
Tulum is the archaeological site of a Pre-Colombian Maya walled city with ruins perched on a cliff top overlooking the Caribbean Sea; among them El Castillo “The Castle”, is one of the most impressive buildings at one time a temple and a fortress.

DOLPHIN ENCOUNTER
Swim, splash, and play with dolphins and this premium encounter experience. See amazing feats or acrobatic prowess before you hit the water for a full list of dolphin activities.

AKTUN CHEN CAVE
Enter a cave more than 5 million years in the making. 600 meters long, the cave features a variety of natural formations alongside discreet lighting and paths for easy access. 3rd in the Top 10 National Geographic Underground Walks, everyone can enjoy the crystal clear waters and guided tour of the cave’s history.

PUNTA VENADO BEACH CLUB PUNTA
Head to the tropical beauty and relaxing sands of the warm Caribbean Sea. Just 20 minutes from the Hard Rock Hotel Riviera Maya, the Punta Venado Beach Club offers additional activities including horseback riding, wave runner, ATVs, and snorkeling purchased outside of the resort credit tour price.

HARD ROCK HOTEL TOUR
Tour with the greats and get face-to-face with a priceless collection of memorabilia, classic Hard Rock style, and the very best of the Cancun Hotel District at out sister hotel. Enjoy the Cancun beach and access to the Hard Rock Hotel facilities for a day to remember.

SEÑOR FROG’S BEACH CLUB
Located in the heart of Playa del Carmen, Señor Frog’s offers a full list of Beach Club facilities, thrilling culture, and access to the nearby shopping district.

Honeymoon Inclusions.(Travel Dates: Now – 12/22/2025)

Non-refundable Rate – No cancellations or changes allowed.

The discount is already reflected in the vacation price. Non-refundable Rate – No cancellations or changes allowed.

Valid Booking Dates:Now – 12/31/2050